Support & implementation

The best open source tools,
backed like a commercial product.

Relight gives your organisation a governed way to deploy in your own cloud - open source and self-hosted. Our plans add what a technology leader needs to stand behind it: premium white-glove implementation, a named team, and guaranteed response times, without ever giving up control of your infrastructure.

Why supported Relight

Adopt open source without the risk of going it alone.

Open source gives you the best tooling and full ownership. A support plan gives you the assurance to put it in production and the people to make that happen fast.

A partner, not a forum

A named team that knows your deployment, answers to a written SLA, and picks up the phone during an incident. The best open source tooling, backed like a commercial product.

White-glove implementation

We stand it up with you: architecture review, cloud and identity integration, migration of what you already run, and training for your teams. In production in weeks, not quarters.

No lock-in to answer for

Everything runs on your infrastructure under your cloud identity. If you ever stop paying us, the platform keeps running. You are buying expertise and guarantees, never a hostage fee.

Support plans

Coverage that scales with how much you rely on it.

Every plan covers your whole installation - CLI, Portal, and Gateway. Start where you are today and move up as Relight becomes load-bearing.

Team

$199 /mo

For a team putting Relight into daily use.

  • Direct email support from the core engineers
  • Response within 2 business days
  • Setup and configuration guidance
  • Upgrade notes for your deployment
Get Team support

Business

Most common
$799 /mo

For orgs running the Portal and Gateway in production.

  • Next-business-day response, guaranteed in writing
  • Private support channel to the core team
  • Upgrade and migration planning
  • Hands-on help during incidents
Get Business support

Enterprise

Custom

For when Relight sits in your critical path.

  • Dedicated engineer and a named account contact
  • Custom SLA and response times, including 24/7
  • Quarterly architecture and deployment reviews
  • Feature and roadmap prioritization
Talk to us

Every plan can include a white-glove implementation engagement. Available monthly or annually, invoiced.

White-glove implementation

We don't hand you a repo and wish you luck.

Our engineers roll Relight out with your team, on your infrastructure, and leave you able to run it yourselves. A guided engagement, not a support ticket.

01

Architecture review

We map Relight onto your clouds, identity provider, and network boundaries before anything is deployed - and tell you plainly what fits and what does not.

02

Guided rollout

We stand up the Portal and Gateway with your team, wire in SSO and audit logging, and connect the cloud accounts you already operate. You own every credential.

03

Migration & onboarding

We bring your existing apps and teams onto the platform, set access policies, and run hands-on training so builders and admins are self-sufficient from day one.

04

Ongoing partnership

After go-live your plan keeps a named team on call: upgrades, incident support, and periodic reviews as your usage grows. You are never left to figure it out alone.

For decision-makers

The questions that come up in the room.

Why pay for support if the software is open source?

Because when a platform becomes load-bearing, "best-effort from a community forum" is not an answer you can give your board. A plan buys a named team, a written response time, hands-on implementation, and someone accountable when something breaks - the same assurances you would expect from any commercial vendor, on tooling you fully control.

What does white-glove implementation actually cover?

We do the standing-up with you, not for a slide deck: architecture review, deployment of the Portal and Gateway, SSO and audit integration, migration of your existing apps, and training for your teams. Most organisations are in production within a few weeks, with their people able to run it themselves.

Do we hand over our cloud or our data?

No. Relight is self-hosted end to end - two containers and a Postgres database on your infrastructure, running under your own cloud identity, inside your network. It sends no telemetry and talks only to your providers. We help you operate it; we never take custody of it.

What happens if we stop paying?

The platform keeps running exactly as it did. Every feature ships in the open source tools - there is no license key, no kill switch, and no paid edition to unlock. You are buying support and expertise, so the only thing you lose is us, not your deployments.

Can we start small and scale the engagement?

Yes. Many teams begin on the free tier, adopt a Business plan when Relight reaches production, and move to Enterprise with a dedicated engineer and custom SLA once it sits in the critical path. Nothing to migrate between steps - the plan simply grows around the same installation.

Let's scope what it takes to get you live.

Tell us about your environment and where Relight would sit in it. We'll map out an implementation and the level of support that fits - and tell you honestly what you need.

Book a call with our team

Or email us at contact@getrelight.dev